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A a
| WORD | DESCRIPTION |
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| ACCOUNTABLE | Taking ownership of the results of a task. An accountable person answers for their actions and the results achieved. It requires the person to provide an explanation for why and how success or failure occurred |
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| AUTHENTIC | Of undisputed original and not a copy; genuine |
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| AUTHENTICITY | You're true to your own personality, values, and spirit, regardless of the pressure that you're under to act otherwise. You're honest with yourself and with others, and you take responsibility for your mistakes. Your values, ideals, and actions align |
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B b
| WORD | DESCRIPTION |
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| BANTER | Is categorised as a light-hearted, witty and friendly tease between friends; although, it can sometimes mimic bullying behaviour |
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| BASELINE |
Purpose: Set the minimum acceptable level to comply with the policy
Detail Level: Medium: Minimum criteria that must be met
Example: At minimum, the password must be at least 12 characters long, with one number and one special character
Further: Wiki (.org
See also: Baseline, Guideline, Policy, Procedure, Standard
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| BRAINSTORMING | A creative thinking technique for coming up with new ideas and solving problems |
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| BUSINESS RULES | They help standardize processes, ensure consistency, and reduce errors by providing clear instructions on how to handle various situations.
They can apply to people, processes, and even systems within it. Implementing them can lead to more efficient operations, reduced costs and improved decisions.
Logic -- If Condition(s) then Consequence(s)
Rule -- When Condition(s) then Imposition(s) otherwise Consequence(s) (*)
Example: A rule might state that a customer must have a valid email address to proceed with an application, or that no credit check is performed on return customers.
(*) Business Rule - Wiki (.org
Article: What are business rules? (And how to implement them)
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C c
| WORD | DESCRIPTION |
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| CAMARADERIE | A feeling of trust and friendship among a group of people who have usually known each other for a long time or gone through some kind of experience together |
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| CAREER | An occupation or profession, especially one requiring special training, followed as one's lifework |
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| COLLABORATION | A partnership; a union; the act of producing or making something together |
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| COMPANY | A legal entity created by an individual or group of individuals to conduct a business |
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| CONSUMER | While a consumer is anyone that consumes a product or service for personal use, a customer is a person who makes the purchase |
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| CULTURE | All the ways of life including arts, beliefs and institutions of a population that are passed down from generation to generation |
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| CUSTOMER | A person who buys goods or services from a shop or business. |
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D d
| WORD | DESCRIPTION |
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| DECISION | The act or process of deciding; deciding; determination, as of a question or doubt, by making a judgment |
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| DESIGN | To plan and make decisions about (something that is being built or created) |
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| DEVELOPMENT | The act of improving by expanding, enlarging, or refining |
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E e
| WORD | DESCRIPTION |
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| EMPOWERMENT | People having power and control over their own lives |
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| ENGINEERING | 1) The science concerned with putting scientific knowledge to practical uses, divided into different branches, as civil, electrical, mechanical, and chemical engineering.
2) The planning, designing, construction, or management of machinery, roads, bridges, buildings, etc |
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| EQUALITY | The state of being equal, especially in status, rights, and opportunities |
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| EQUITY | Refers to fairness and justice and is distinguished from equality
Equality means providing the same to all.
Equity means recognizing that we do not all start from the same place and must acknowledge and make adjustments to imbalances |
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| ETHICS | A system of moral principles or rules that say what is and is not acceptable. Generally speaking, ethics refer to the rules or code of conduct that people use to determine when an action is acceptable or not |
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F f
| WORD | DESCRIPTION |
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| FEEDBACK | Helpful information or criticism that is given to someone to say what can be done to improve a performance, product, etc |
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| FUTURE-PROOF | This is a process of anticipating the future and developing methods of minimizing the effects of shocks and stresses of future events. It is used in industries such as electronics, medical industry, industrial design, and more recently, in design for climate change. |
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G g
| WORD | DESCRIPTION |
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| GASLIGHTING | Is the action of repetitively (and often brazenly) lying to someone to manipulate, and ultimately control them and the relationship. It could be divided into four different types: outright lying, manipulation of reality, scapegoating and coercion. |
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| GOAL | The result or achievement toward which effort is directed; aim; end. Synonyms: intention, intent, objective, object, purpose, target. the terminal point in a race |
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| GOODS & SERVICES | A good is a tangible or physical product that someone will buy, tangible meaning something you can touch, and a service is when you pay for a skill. A service is something intangible, which can't be physically touched or stored |
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| GUIDELINE |
Purpose: Provide recommended best practices that are not mandatory but encouraged.
Detail Level: Flexible. Suggested but not required
Example: It's recommended to change your password every 90 days and avoid using the same password across multiple accounts
Further: Wiki (.org
See also: Baseline, Guideline, Policy, Procedure, Standard
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H h
| WORD | DESCRIPTION |
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| HARDWARE | 1) Tools, machinery, and other durable equipment.
2) the machines, wiring, and other physical components of a computer or other electronic system. |
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| HUMAN RESOURCES | A department within a business that is responsible for all things worker-related. That includes recruiting, vetting, selecting, hiring, onboarding, training, promoting, paying, and firing employees and independent contractors |
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I i
| WORD | DESCRIPTION |
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| IMPUNITY | Freedom from punishment, penalty or harm.
Example: "They broke the law with (complete/total) impunity." [without fear of punishment; very freely and openly] |
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| INNOVATION | A new solution for something that has a high demand or an unmet need |
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| INTEGRITY | Trustworthiness and incorruptibility to a degree that one is incapable of being false to a trust, responsibility, or pledge |
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| INTUITION | An ability to understand or know something without needing to think about it or use reason to discover it, or a feeling that shows this ability |
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L l
| WORD | DESCRIPTION |
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| LEADERSHIP | The ability of an individual or a group of people to influence and guide followers or members of an organization, society or team |
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M m
| WORD | DESCRIPTION |
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| MANAGEMENT | Directing and controlling a group of people or an organization to reach a goal. Management often means the deployment and manipulation of human resources, financial resources, technological resources, and natural resources |
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| MARKET | Any place where two or more parties can meet to engage in an economic transaction—even those that don't involve legal tender. A market transaction may include goods, services, information, currency, or any combination that passes from one party to another |
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| MENTOR | Someone who teaches or gives help and advice to a less experienced and often younger person |
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| MIND MAP | A diagram used to visually organize information into a hierarchy, showing relationships among pieces of the whole. It is often created around a single concept, drawn as an image in the center of a blank page, to which associated representations of ideas such as images, words and parts of words are added |
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| MOTIVATION | The desire to act in service of a goal. It's the crucial element in setting and attaining our objectives. Motivation is one of the driving forces behind human behavior. It fuels competition and sparks social connection |
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O o
| WORD | DESCRIPTION |
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| OCCUPATION | This typically focuses on specific tasks or activities, while professions involve specialized knowledge and skills. Occupations can be broad categories encompassing various roles, whereas professions often require formal education or training |
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| ORGANISATION | 1) An organized group of people with a particular purpose, such as a business or a government department.
2) The division of labour, the coordination and control of work: how work is divided into job tasks, bundling of tasks into jobs and assignments, interdependencies between workers, and how work is coordinated and controlled to fulfil the goals of the organisation |
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P p
| WORD | DESCRIPTION |
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| PARADOX | A paradox is a self-contradictory statement or argument. Sometimes, a paradox seems to contradict itself but it can in fact be true. A paradox defies logic and runs counter to one's expectations. A paradox presents conflicting ideas and relates them in a way that forces you to wonder if it's true or not. |
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| PLAN | A document showing a detailed scheme, programme, and strategy, worked out in advance for achieving an objective. It is a specific action which aims to help the organisation or a country in achieving its objectives |
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| POLICY |
Purpose: All employees must use strong passwords to protect company systems and data
Detail Level: Low: High-level statement; no specific details
Example: Set a broad rule to ensure security or participation
Further: Wiki (.org
See also: Baseline, Guideline, Policy, Procedure, Standard
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| PRESENTATION | It conveys information from a speaker to an audience. Presentations are typically demonstrations, introduction, lecture, or speech meant to inform, persuade, inspire, motivate, build goodwill, or present a new idea/product |
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| PRIVILEGE | A right or immunity granted as a peculiar benefit, advantage, or favor : prerogative. especially : such a right or immunity attached specifically to a position or an office |
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| PROBLEM | A situation, question, or thing that causes difficulty, stress, or doubt. A problem is also a question raised to inspire thought |
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| PROCEDURE |
Purpose: Provide step-by-step instructions on how to implement the standard and baseline
Detail Level: High: Detailed step by-step instructions
Example:
Step 1: Log onto system
Step 2: Navigate to 'Change Password.'
Step 3: Enter current password, then enter a new strong password.'
Step 4: Confirm and save.
Further: Wiki (.org
See also: Baseline, Guideline, Policy, Procedure, Standard
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| PROCESS | A series of actions or events performed to make something or achieve a particular result, or a series of changes that happen naturally |
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| PRODUCER | A person, company, or country that makes, grows, or supplies goods or commodities for sale |
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| PRODUCT | Any item or service you sell to serve a customer's need or want. Products can be physical or virtual. Physical products include durable goods (such as cars, furniture, and computers) and nondurable goods (such as food and beverages) |
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| PROFESSION | Occupations typically focus on specific tasks or activities, while professions involve specialized knowledge and skills. Occupations can be broad categories encompassing various roles, whereas professions often require formal education or training |
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| PROJECT | 1) An individual or collaborative enterprise that is carefully planned to achieve a particular aim.
2) Synonyms of project are design, plan, plot, and scheme. While all these words mean "a method devised for making or doing something or achieving an end," project often stresses imaginative scope and vision. a project to develop the waterfront |
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Q q
| WORD | DESCRIPTION |
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| QUALITY | 1) The standard of something as measured against other things of a similar kind; the degree of excellence of something.
2) A distinctive attribute or characteristic possessed by someone or something. |
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R r
| WORD | DESCRIPTION |
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| RESOURCE | A source of supply, support, or aid, especially one that can be readily drawn upon when needed. Synonyms: service, help, assistance, support, aid. resources, the collective wealth of a country or its means of producing wealth |
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| RESPONSIBILITY | The state or fact of being responsible, answerable, or accountable for something within one's power, control, or management |
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| RISK | The possibility of something bad happening. Risk involves uncertainty about the effects/implications of an activity with respect to something that humans value (such as health, well-being, wealth, property or the environment), often focusing on negative, undesirable consequences |
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S s
| WORD | DESCRIPTION |
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| SELF-ESTEEM | Your subjective sense of overall personal worth or value. Similar to self-respect, it describes your level of confidence in your abilities and attributes. Having healthy self-esteem can influence your motivation, your mental well-being, and your overall quality of life |
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| SERVICE | An act of helpful activity; help; aid: to do someone a service. the supplying or supplier of utilities or commodities, as water, electricity, or gas, required or demanded by the public |
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| SOFTWARE | A set of instructions, data or programs used to operate computers and execute specific tasks. It is the opposite of hardware, which describes the physical aspects of a computer. Software is a generic term used to refer to applications, scripts and programs that run on a device |
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| STANDARD |
Purpose: Specify exact reqirements to support the policy
Detail Level: Medium: More specific, technical requirements
Example: Passwords must be at least 12 characters long and include a mix of uppercase, lowercase, numbers and special characters
Further: Wiki (.org
See also: Baseline, Guideline, Policy, Procedure, Standard
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| STRATEGY | A general plan or set of plans intended to achieve something, especially over a long period |
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| SYSTEM | A group of related things that work together as a whole. These things can be real or imaginary. Systems can be man-made things like a car engine or natural things like a star system. Systems can also be concepts made by people to organize ideas. A subsystem is a system that is part of some larger system |
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T t
| WORD | DESCRIPTION |
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| TEAM | A group of people who perform interdependent tasks to work toward accomplishing a common mission or specific objective |
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| TEAMWORK | 1) The collaborative effort of a group to achieve a common goal or to complete a task in an effective and efficient way. Teamwork is seen within the framework of a team, which is a group of interdependent individuals who work together towards a common goal
2) Occurs when a group of people work together to successfully complete a task. More broadly, it also relates to the cohesiveness of a team, their ability to create a positive working atmosphere and how they recognise the strengths and skills that each team member brings |
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| TECHNIQUE | Is a practical execution of one or more tasks that need skill or thought.
Example:
Tape recording is a good technique for evaluating our own communications.
Synomyms: method, way, system, approach.
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| TRUST | Firm belief in the reliability, truth, or ability of someone or something |
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W w
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| WEASEL | They allow one to later deny any specific meaning if the statement is challenged, because the statement was never specific in the first place.
Example: "some people say", "it is thought", "researchers believe", "we agree in principle". |
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